reuter.de

Premium Delivery

It couldn’t be any faster or more comfortable: if you order from our online shop via premium delivery you will benefit from many advantages. There is an extra charge of 5.00 € for this service which will be added to the standard delivery costs.

The one-time shipping costs per delivery depend on the item with the highest shipping costs, no matter how high the order quantity is. There are no additional service or packaging costs.

Even better: for all items with the statement "From 2.000 € order value, you'll receive free shipping", every delivery with the corresponding value of goods is free for you within Germany (mainland only)!

Your Benefits:

  • Priority order process.
  • If your order is received by 2pm it will be dispatched on the same day.
  • We guarantee latest delivery within 3 working days (day of the order not included). Saturdays are classed as work days (please observe below our “Delivery Guarantee Service & Conditions”).
  • More reliable scheduling.
  • The products you have selected will remain reserved for you for 5 days from the date of your order. These are not available for other customers during this period.

Should the goods not arrive on this date due to unexpected circumstances, we will of course refund the surcharge for the premium shipment. Further claims are excluded.

Delivery Guarantee Service & Conditions:

  • Parcels are delivered from Monday to Saturday and pallets from Monday to Friday.
  • Deliveries cannot be made on Sundays or on public holidays.
  • As a general rule deliveries to company addresses are not carried out on Saturdays.
  • Deliveries are made within Germany, islands are excluded.
  • Orders submitted on Sundays are, as a general rule, received on Tuesdays.
  • Orders can only be processed with premium delivery if all items are eligible for PREMIUM delivery.

Further Information on Delivery Guarantee:

The delivery guarantee is fulfilled with the first attempt to deliver. If the last day of the delivery deadline falls on a public holiday, the deadline will be extended to the end of the next work day.

The delivery guarantee does not apply for late deliveries which are a result of force majeure, delays due to adverse weather conditions, strikes or similar circumstances which are beyond Reuter’s control.

Furthermore, we reserve the right to amend the conditions of the delivery guarantee for the premium delivery at any time.


All prices in Euro incl. 19% MwSt., plus any applicable shipping costs
*suggested manufacturer´s retail price
**Normal price at reuter.de outside of the promotion
1) From 2.000 € order value, you'll receive free shipping* every delivery with the corresponding value of goods is free for you within Germany (mainland only).
2) TOP! Manufacturer, recommended by Reuter: This manufacturer is particularly customer and service-oriented. Therefore, Reuter customers can generally expect particularly reliable and comprehensive information about the product and its delivery time as well as fast and uncomplicated handling in the event of a complaint.
3) TOP! Product, recommended by Reuter: This product is frequently bought by Reuter customers and rated by Reuter as especially high quality.
6) For items marked, "Immediately available", the delivery time within Germany is approx. 1-3 working days (parcel) or approx. 1-5 working days (pallet) from the date of dispatch. For items that are currently arriving or are not available, the approximate delivery time will apply from the next working day after the order depending on the selected payment method. Shipment will take place on the next working day after ordering if payment is made via buy now, pay later, bank transfer, credit card, cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal. If payment is made in advance, the goods will be dispatched as soon as we have received the payment. A bank transfer can take 1-3 working days from the time the transfer order is submitted until payment is received. For items that are currently arriving or are not available, shipment will take place one working day after the item is available in our Logistics Centre, depending on the selected payment method. If shipment is due on a Sunday or public holiday, it will be postponed to the next working day. Saturdays are only considered working days for parcel delivery. The delivery time for parcels is approx. 1-3 working days from shipment and approx. 1-5 working days for delivery by a forwarding agent (pallet). Items with premium shipping are given special priority and are sent the same day if ordered before 2pm if payment is made via buy now, pay later, bank transfer, credit card, cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal. If payment is made in advance, premium shipping takes place once payment has been received. The items remain reserved for an additional 5 days from the order date.


Germany's largest online retailer for bathroom products

Steady growth and a turnover of more than € 200 million in 2017 speak for our success as a pioneer in the online bathroom trade. As a medium-sized family business, we attach great importance to authenticity, reliability and  the best service for our customers.

In the Reuter network, more than 500 employees work energetically for the satisfaction of our customers. This enables us to offer products of the highest quality at fair and transparent prices.

We have a huge selection of several 100,000 branded products permanently in stock and available for immediate delivery. Our customers can therefore rely on the best possible availability and fast delivery of their desired items.

Customer service

Our hotline is available for you 7 days a week until 10 pm at the below mentioned landline number

Mon. - Fri.:
07.30 am - 10.00 pm
Sat. - Sun.:
10.00 am - 10.00 pm
+49 2161 / 9020 - 210
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