reuter.de

Collection by the Customer

In our highly modern logistics centre close to Mönchengladbach there are several hundred thousand articles available immediately. Save time and money and collect your goods directly. The following options are available:

Collection by the customer

Would you like to collect the order yourself? Then place your items in the cart as usual and select customer collection as the delivery option in the ordering process. Then select one of the available payment methods and complete the purchase. As soon as your payment has been made and all items have arrived in our logistics centre, you will be informed that the order is ready for collection.

Staying flexible at all times - if an item has a longer delivery time, arrange an earlier collection for the part of your order that is immediately available.

Reserve & collect

Take advantage of the opportunity to reserve your immediately available desired items without obligation for up to 8 days and collect them yourself in our logistics centre. Payment is made when you collect the goods from our logistics centre, conveniently by EC-card, credit card or cash via our payment machine.

Simply place the item in the cart via the Reserve & collect option and continue your purchase as desired.

Address for collection of goods:

Logistik Center
Gewerbering 10
41751 Viersen-Mackenstein
Germany

We are here for you!

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Logistics Centre
We are here for you!

Closed today Now closed Now closed 8am – 8pm
info

On Thursday 30th May our logistic will be closed due to the public holiday.

Monday
8am – 8pm
Tuesday
8am – 8pm
Wednesday
8am – 8pm
Thursday
8am – 8pm
Friday
8am – 8pm
Saturday
9am – 6pm
Sunday
closed

Authorisation to collect goods from the logistics centre

Are you unable to collect your ordered goods yourself? In this case, you can authorise a person to collect the goods for you. To do this, click on the button below, complete the form and print it out. The authorised person can then show the original authorisation together with his passport or identity card at the collection point in the logistics centre.

print now

All prices in Euro incl. 19% MwSt., plus any applicable shipping costs
*suggested manufacturer´s retail price
**Normal price at reuter.de outside of the promotion
1) From 2.000 € order value, you'll receive free shipping* every delivery with the corresponding value of goods is free for you within Germany (mainland only).
2) TOP! Manufacturer, recommended by Reuter: This manufacturer is particularly customer and service-oriented. Therefore, Reuter customers can generally expect particularly reliable and comprehensive information about the product and its delivery time as well as fast and uncomplicated handling in the event of a complaint.
3) TOP! Product, recommended by Reuter: This product is frequently bought by Reuter customers and rated by Reuter as especially high quality.
6) For items marked, "Immediately available", the delivery time within Germany is approx. 1-3 working days (parcel) or approx. 1-5 working days (pallet) from the date of dispatch. For items that are currently arriving or are not available, the approximate delivery time will apply from the next working day after the order depending on the selected payment method. Shipment will take place on the next working day after ordering if payment is made via buy now, pay later, bank transfer, credit card, cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal. If payment is made in advance, the goods will be dispatched as soon as we have received the payment. A bank transfer can take 1-3 working days from the time the transfer order is submitted until payment is received. For items that are currently arriving or are not available, shipment will take place one working day after the item is available in our Logistics Centre, depending on the selected payment method. If shipment is due on a Sunday or public holiday, it will be postponed to the next working day. Saturdays are only considered working days for parcel delivery. The delivery time for parcels is approx. 1-3 working days from shipment and approx. 1-5 working days for delivery by a forwarding agent (pallet). Items with premium shipping are given special priority and are sent the same day if ordered before 2pm if payment is made via buy now, pay later, bank transfer, credit card, cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal. If payment is made in advance, premium shipping takes place once payment has been received. The items remain reserved for an additional 5 days from the order date.


Germany's largest online retailer for bathroom products

Steady growth and a turnover of more than € 200 million in 2017 speak for our success as a pioneer in the online bathroom trade. As a medium-sized family business, we attach great importance to authenticity, reliability and  the best service for our customers.

In the Reuter network, more than 500 employees work energetically for the satisfaction of our customers. This enables us to offer products of the highest quality at fair and transparent prices.

We have a huge selection of several 100,000 branded products permanently in stock and available for immediate delivery. Our customers can therefore rely on the best possible availability and fast delivery of their desired items.

Customer service

Our hotline is available for you 7 days a week until 10 pm at the below mentioned landline number

Mon. - Fri.:
07.30 am - 10.00 pm
Sat. - Sun.:
10.00 am - 10.00 pm
+49 2161 / 9020 - 210
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